Shipping / Duties / Care
Worldwide Shipping Delay Update:
Now we know just how excited you are to receive your VG gear, and we are just as excited to share it with you as well. Once orders are shipped out of our warehouse, and they are placed into the hands of the shipping carriers, we only have access to the same tracking information you see from the carrier. Due to carriers being affected by COVID, packages are being delayed, and tracking isn't always being updated to keep you aware as to where your package is. We deeply understand how frustrating this can be but are at the mercy of carriers internal processes.
Please keep in mind that shipping carriers have been extremely overwhelmed from new policies put in place from COVID-19 and with additional restrictions put on operations in the State of California. While we traditionally expect domestic packages to take 1-2 weeks to be delivered, they can now take anywhere from 3-4 weeks to arrive. International orders can take anywhere from 4-8 weeks due to these same issues as they may experience delays both getting out of the US and into your respective country and through the customs/duties process. We appreciate your patience in responding to your email while we address everyone's questions and concerns.
We do our best to keep shipping prices low and use UPS and USPS for domestic shipping. Pricing is based on final destination and weight so we're doing our best to keep pricing as low as we can while getting your order to you quickly.
Order Processing and Ship Times:
Orders are processed at our warehouse daily and picked up by UPS and USPS Monday through Friday, excluding major holidays, orders are printed, picked and packed on Saturdays and Sundays and are sent out on Monday afternoon. We try and ship orders out the same day whenever possible and work to ship the day after you order as a worst case. While UPS and USPS times vary, California orders generally arrive in 2-4 days once they leave our warehouse and orders outside of California can take between 2-7 business days depending on the distance the package needs to travel. Orders to the other continental states take between 1-6 days and international orders can take up to 6 weeks once they're shipped and pass through customs in the destination country.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. UPS and USPS do their best to update orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.
When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order.
We at Violent Gentlemen have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.
Care & Quality:
We take pride in the quality of our product and want you to be satisfied with your purchase. Sometimes our Quality Control process can miss defects so before you take the tags off take a quick look at your product for any possible damages/defects. If you find something we've missed, refer to our returns process. If your order is good, we recommend cutting the hang tags off and not ripping them as you may cause a hole in the product if you're not careful.