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Shipping / Duties / Returns / Care

Shipping Costs:

We do our best to keep shipping prices low and use USPS for shipping.  Pricing is based on final destination and weight so we're doing our best to keep pricing as low as we can while getting your order to you quickly. If you spend $100 or more, shipping is free to you.

Order Processing and Ship Times:

Orders are processed at our warehouse daily and picked up by USPS Monday through Friday, excluding major holidays. We try and ship orders out the same day whenever possible and work to ship the day after you order as a worst case. While USPS times vary, California orders generally arrive in 1-2 days once they leave our warehouse.  Orders to the other continental states take between 1-6 days and international orders can take up to six weeks once they're shipped and pass through customs in the destination country. 

Damaged Shipments:

We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.

Duties:

When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We at Violent Gentlemen have no control over these charges nor can we predict what they might be.  As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.

Returns:

We appreciate your business and want you to be happy with your order. If you are unsatisfied with any item for any reason, you can return it for a full refund [minus the original shipping costs]. Please remember that all sale & mystery items are final. You must email customer service within 10-days of receiving your order, prior to shipping anything back. Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached. We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse or damage. Only items purchased at ViolentGentlemen.com can be returned. Customers are financially responsible for shipping the item back to VG, and including $5 to partially cover re-shipping the item. Please include a detailed note indicating if this is a return or exchange, your order number and contact information to expedite a response. Thank you! 

Care & Quality:

We take pride in the quality of our product and want you to be satisfied with your purchase. Sometimes our Quality Control process can miss defects so before you take the tags off take a quick look at your product for any possible damages/defects. If you find something we've missed, refer to our returns process. If your order is good, we recommend cutting the hang tags off and not ripping them as you may cause a hole in the product if you're not careful.